FAQs

• Visit the conference website and complete the online registration form
• Phone our Customer Support Team on 020 3033 2800
• Fax your completed registration form to: 020 7728 5299
• Scan and email your registration form to: conferences@emap.com
• Post your completed registration form to:
  Customer Service Team,
  EMAP
  3rd, 4th and 5th Floor, Telephone House,
  69 – 77 Paul Street,
  London,
  EC2A 4NQ

Please have your priority code reference ready to quote when registering by phone or web and when contacting the team regarding a booking already made.

Credit/Debit Cards

We accept all major credit and debit cards

BACS/CHAPS

You are able to transfer funds directly into our bank account. Please use the relevant bank account to the currency you are paying with.

If you are paying prior to receiving the full invoice please use the conference code and delegate’s name as reference. If paying after receiving an invoice please use the account and invoice numbers as reference.

Public Sector Organisations Only

Purchase Order Numbers

You can fax, email and call us with a purchase order number if, due to your Organisation’s processes, the specified methods of payment are not feasible within EMAP’s payment terms.

Please note we require a hard copy sent to our offices prior to the event. You are able to fax, scan and email or post it to us. Please see the details below.

Phone: 020 3033 2800
Email: conferences@emap.com
Email for bank transfer remittance: salesledger@emap.com
Fax: 020 7728 5299
Mail Address:
EMAP
3rd, 4th and 5th Floor, Telephone House,
69 – 77 Paul Street,
London,
EC2A 4NQ

EMAP's payment terms are:

• If booking is made 31+ days away from event full and cleared payment is due 30 days from invoice date
• If booking is made 30 days or less from event full and cleared payment is due immediately

Our credit control team follow up on all outstanding amounts as they become due.

If full and cleared payment has not been received prior to the invoice due date, or if no invoice was requested by the event start date then, at our discretion, you may be asked to make payment using a credit card on the day.

Once your booking has been received you are liable for all outstanding payments for your delegate place Therefore non-attendance at an event still incurs the fees owed.

You will receive a confirmation via email within 24 hours of receipt of your registration.

Unfortunately accommodation is not included in the booking fee. However, special rates are available through Venuesearch on 020 8541 5656, fax 020 8547 3427 or email beds@venuesearch.co.uk and quote the conference code.

Your registration fee includes attendance at the event, access to conference sessions, access to sponsors/exhibitors and refreshments. Please visit the conference website or conference booking form for further details.

Cancellation Policy
Substitute/Cancellation Policy: Should you be unable to attend, we would welcome a substitute guest attending in your place, at no extra charge. Please notify us with the name and job title of both the registered guest and the replacement guest. Please note, payment details will transfer from the original and to the substitute guest. There are no refunds available for cancellations.

We shall not be liable to you for travel, accommodation or other costs if we are required to cancel the Event as a result of an event outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).

All funds must be cleared prior to the event, or we reserve the right to refuse admittance.

Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to EMAP. Please include the name of the registered delegate and job title together with the replacement delegate’s name and job title. 

We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and EMAP reserves the right to do so. Regrettably this means that no refunds or credits can be issued in line with our cancellation policy.

Please visit the conference website where you will find a link to the conference venue. Please do check the venue information prior to attending the event.

If you are interested in sponsoring or exhibiting at an event, please complete the sponsorship opportunities form or contact 020 3033 2800.

We can log your enquiry and interest which will automatically ensure you receive information next time around. Please contact the Customer Service team on 020 3033 2800 who will be able to assist you.

Please email EMAP at conferences.database@emap.com or by phone on 0207 728 3998, and the database administrator will be able to amend your details.

Please email EMAP at conferences.database@emap.com or by phone on 0207 728 3998, and the database administrator will be able to amend your details

If you wish to unsubscribe from receiving further communication from EMAP, contact customer services on 020 3033 2800 with your full contact details.

If you are experiencing technical difficulties with the website or online registration form please contact EMAP on 020 3033 2800. The team will be able to assist you. 

Over the past year we have been monitoring the use of documentation packs. We have taken the decision to no longer provide them on the day for the following reasons:

1. The environment - EMAP are committed to looking after the environment and reducing the carbon footprint emissions, as a result all information is contained on our websites. Should you wish to print this information off, please visit the event website.
   You will need to use your username and password which is provided to you in your confirmation letter once you have booked. If you are unsure what these details are please contact Customer Services on 020 3033 2800.
2. We were finding that many of our documentation packs were not being used, and were also being left behind at the end of the conference.
3. By providing you with the information on line you are benefiting from the most up to date information as any changes are made regularly. We will provide you with the most up to date programme agenda on the morning of the event.

Information you will find on the event website:

• Agenda
• Speaker information
• Speakers presentations - Please note that we endeavour to collate all the speaker presentations prior to the event however some speakers do not allow us to make their presentations available. Post event all updated presentations will be available within three working days.

To ensure you gain maximum benefit from networking at our events we will have a list of attending delegates available at our registration desk.

EMAP's market-leading publications provide high quality news, opinion, analysis and data on the retail, media, built environment, health and government sectors - both in print and online. By registering for a conference you may be entitled to a special introductory rate on a subscription, or in some cases a free trial, or a 6 or 12 month subscription. For further details, please visit the conference website where you will find a range of exclusive offers.

Alternatively, to order a new subscription, please visit www.subscription.co.uk/help/emap or call 020 3033 2972 / 73 / 74.

To find out more about EMAP and its range of brands and publications please visit www.emap.com 

To renew an existing subscription, please visit www.subscription.co.uk/help/emap or call 020 3033 2975 / 77.